Support
Something's not working?
Email [email protected] and tell us what you expected and what happened instead. A screenshot helps enormously. We read everything and reply to everything.
Email supportApps aren't locking or unlocking?
Nearly always one of three things: Screen Time permission wasn't approved on the child's device (open ScreenSitter there — it will ask), the schedule has no rule for today (days without a rule stay locked), or the apps haven't been picked yet on the child's device. The child's own screen says which of these it is.
Forgotten the household PIN?
Any grown-up can view or change it in their own app under Settings, after confirming with Face ID. The PIN is a convenience for handing time over in person — your account password is what protects the account.
Want your data gone?
Settings → Delete my account removes everything, immediately and permanently. The privacy policy spells out exactly what we hold — it's deliberately little.